Research and strategy that increased sales by 104% – an e-learning platform for Kursy Lean
UX research – what does this mean in practice and why is it so important when designing a new website?
We discussed these issues with our client, KursyLean.pl, who decided to increase their conversion rate. The sales results generated by the previous version of their platform were not satisfactory.
One thing was clear: their website wasn’t selling. The reason was not so obvious, though.
This is the moment when UX researchers enter the game. They analyze the problem, talk to users, map their pains and challenges, and figure out how to solve their problems.
Reliable UX research guarantees that the design created based on the findings meets the predefined business goal. In this particular case, we are already sure that the goal has been achieved… or even exceeded.
In January 2020, we were approached by a client – a team of Lean Manufacturing trainers, who have been developing their platform for some time to educate people who want to develop or just acquire skills within the scope of Lean methodologies used in industrial plants on a daily basis.
Development in Lean Manufacturing is an interesting subject both for people starting working in the industry and those experienced. Kursy Lean offered courses for people taking their first steps in Lean Manufacturing and for the advanced ones. Each course was awarded with a certificate, valuable especially for those taking their first steps.
The goal of the first stage of our cooperation was to verify the usability of the course website, to explore the needs of customers and B2B partners in this matter, and to see how we can improve User Experience, thus improving the quality and value of the courses sold.
Initially, the course website was created in lean – subsequent courses were added to the database in response to the needs. Because of that, the purchasing process started to build up and finally, consisted of many steps, it pushed users away from buying products. The owners of the company then decided to contact Project: People for redesign, the result of which is a new page that has already been implemented: clear, intuitive, corresponding to the needs of the target groups. Today we are going to describe the first phase of actions with the client – the next part of the case study on redesign as well as UX and UI actions will be published in the next, complementary case study.
We divided the work process into 8 sprints, with 4 people involved in the project at different stages. Case study involves the description from the first 5 sprints of our work. The first 3 sprints focused on research, which then led to the redesign of the website. The implementation itself was carried out along with the team of Network Interactive. This makes the Lean Courses platform not only functional and graphically attractive, but first of all it works just as we planned.
A summary of our work for the e-learning business
To sum up: while working on the redesign of the Kursy Lean e-learning platform, we focused on the highest possible value for the end user, but also on the value for those who maintain the site operationally. In the subsequent phases, the team worked on the design of the website strictly referring to the recommendations, which were based on data acquired from users and target groups we verified. And what does our client think about the cooperation itself?
Increase in sales
Increase in the number of people paying
Increase in the number of users on the website
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